Coronavirus (COVID-19)

Dear fuzion4 Customers,

We hope you are all keeping well during these extremely difficult times and would like to reaffirm our commitment to you.

For precautionary measures and as directed by the Government, our offices are now closed.

Emergency Technical Support

We are still providing emergency technical support to our customers for essential emergency fire safety and security systems.
Our office lines are being answered between 09:00 – 17:00 however, we would ask your patience if the line is engaged. You can leave a message or email: enquiries@fuzion4.co.uk we will respond as soon as possible.

Should you need to talk to an engineer out of hours 17:00 – 09:00 please contact as follows:

For fire and security systems our emergency contact number is 0844 879 1289 this will connect you with Custodian, our alarm receiving centre. They will pass your call to our emergency engineer who will in turn call you back.

For our Hastings Locksmiths available 24/7 please telephone 01424 432882, this will connect you to our emergency engineer.
We would stress that this service is for emergencies only.

Our engineer will endeavour to resolve your problem by telephone, however, should you require an engineer to attend, we would ask you to confirm you that you are not suffering any of the symptoms of the Corona Virus and that you will be able to apply social distancing measures, our engineer will ask you to confirm this. Our engineer will also confirm that he will undertake all measures available to minimise any risk.

Other Enquirires

Surveys and Quotations

Hopefully, at some time in the not too distant future, life will return to a level of normality and we will all be able to return to work.

Most businesses have been severely affected by the downturn over recent weeks and their works flow will be low, this will probably continue for some time, however, we would urge everyone to consider the importance getting the economy moving again.

We would very much appreciate your assistance with this and are still accepting enquiries, however, we unable to undertake surveys at this time and are only able to receive enquiries by email, please email your enquiry to enquiries@fuzion4.co.uk we will deal with these as soon as we are able to return to work.

Accounts

Our accounts department is currently not operating, though this will be reviewed regularly, any queries should be emailed to accounts@fuzion4.co.uk we will deal with these as soon as we are able.

Payments can still be made via our online portal or preferably by BACS.

We thank you for your patience and understanding in these extremely difficult times.


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